Schedule Your Virtual Eye Care Appointment
In light of the growing concern around coronavirus, we’d like to share what we are doing to keep our patients healthy while still providing the best eyecare around. We are now offering an alternative to in office visits. You can schedule a virtual visit with Dr. Shields using the EyecareLive app. Not only can you schedule virtual visits, but also you can take vision tests, renew prescriptions and send secure messages whenever and wherever with our office. The app is HIPAA compliant and a secure way to communicate.
Here’s what you need to know about scheduling your virtual visit:
What does a virtual visit mean? You can save a trip into the office and have a video call with Dr. Shields via the EyecareLive App. The video call with Dr. Shields via EyecareLive will look a lot like a Facetime call.
Which appointments qualify for a virtual visit? Urgent needs like red eye, pink eye, red eyelid, stye, irritation, injury and other medical eye issues. Also remote monitoring, and follow-up care.
Which appointments are excluded from a virtual visit? Comprehensive eye exams, special in office testing.
*If you are unsure, just ask us! You can send messages to us via EyecareLive too.
When are appointments available? Through the EyecareLive app you will contact Dr. Shields. You may send a text through the app. The app also has the option for you to send pictures of your eye to better communicate your concern. Dr. Shields will then send you a message back using EyecareLive. He will coordinate a time for a virtual office visit depending on the health concern during his regular office hours. He can also schedule a virtual office visit with you after hours for urgent care appointments if needed.
How do I schedule a virtual visit? Simply follow the steps below to schedule an appointment and receive expert eye care from Dr. Shields, safely from your home via smartphone.
Here’s what you need to know about scheduling your virtual visit:
What does a virtual visit mean? You can save a trip into the office and have a video call with Dr. Shields via the EyecareLive App. The video call with Dr. Shields via EyecareLive will look a lot like a Facetime call.
Which appointments qualify for a virtual visit? Urgent needs like red eye, pink eye, red eyelid, stye, irritation, injury and other medical eye issues. Also remote monitoring, and follow-up care.
Which appointments are excluded from a virtual visit? Comprehensive eye exams, special in office testing.
*If you are unsure, just ask us! You can send messages to us via EyecareLive too.
When are appointments available? Through the EyecareLive app you will contact Dr. Shields. You may send a text through the app. The app also has the option for you to send pictures of your eye to better communicate your concern. Dr. Shields will then send you a message back using EyecareLive. He will coordinate a time for a virtual office visit depending on the health concern during his regular office hours. He can also schedule a virtual office visit with you after hours for urgent care appointments if needed.
How do I schedule a virtual visit? Simply follow the steps below to schedule an appointment and receive expert eye care from Dr. Shields, safely from your home via smartphone.
Download the App
With your smartphone, scan the QR code using your camera. This will bring up the app.
Register for your account using your phone number or email address. Allow access to the camera and microphone.
Available for iPhone 6S or higher and Android 9.0 or higher.
Available for iPhone 6S or higher and Android 9.0 or higher.
Complete Registration
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Select My Account, complete the following sections: Personal Information, Payment Information, Insurance Information. Select Find a Doctor/Clinic, search by using doctor code CA2010 or by name William Sam Shields.
Schedule a Virtual Visit
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Select Start a Consultation, select your payment method, choose General Consultation, and follow the instructions.
If you are sending photos of your eye(s), click on the How to take photos link on the app or check out the tip below. It shows how to use the back camera from your smartphone for the best quality picture.
If you are sending photos of your eye(s), click on the How to take photos link on the app or check out the tip below. It shows how to use the back camera from your smartphone for the best quality picture.
Your Virtual Visit
Dr. Shields will call you via the app during your scheduled time unless otherwise communicated.
If you need assistance with using the app on your smartphone or have any questions at all, please do not hesitate to call us or email us. This is a valuable service that we want to help you use if you are able.
